Privacy Policy for Restrova Fleet

Effective Date: 23/06/2026

Introduction

Thank you for using Restrova Fleet ("the app", "we", "our", or "us"). Restrova Fleet is a rider tracking and delivery management application designed for restaurants, food businesses, and online ordering systems. The app helps restaurants assign orders to riders, monitor delivery progress, track rider location during active deliveries, and improve the overall delivery experience for customers.

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to users of Restrova Fleet.

Information We Collect

Restrova Fleet may collect and process the following types of information to provide rider tracking, delivery management, and order fulfillment features:

1. Account Information: Rider name, phone number, email address, profile details, assigned restaurant, login credentials, and account status.
2. Location Information: Real-time GPS location, route movement, delivery location, pickup location, and location timestamps. Location data is used to track riders during active delivery operations.
3. Order and Delivery Information: Assigned orders, order status, delivery status, pickup time, delivery time, customer delivery address, restaurant address, and related order workflow details.
4. Device Information: Device model, operating system, app version, device identifiers, IP address, crash logs, and technical information required to keep the app secure and functional.
5. Usage Information: App activity, login activity, feature usage, delivery actions, status updates, and interaction logs related to rider operations.
6. Support Information: Information provided when a rider, restaurant, or business user contacts us for support, troubleshooting, or account assistance.

How We Use Information

We use the collected information only for legitimate operational, technical, and service-related purposes, including:

1. Creating, managing, and authenticating rider accounts.
2. Assigning orders to riders and managing delivery workflows.
3. Tracking rider location during active delivery operations.
4. Displaying delivery progress to restaurants, administrators, and authorized users.
5. Improving delivery efficiency, route visibility, and operational performance.
6. Sending order, delivery, and account-related notifications.
7. Preventing misuse, unauthorized access, fraud, or security issues.
8. Diagnosing technical issues, app crashes, bugs, and service interruptions.
9. Providing customer support and responding to user inquiries.
10. Complying with applicable legal, regulatory, or contractual obligations.

Location Tracking

Restrova Fleet uses location tracking as a core feature of the app. Location data helps restaurants and authorized administrators monitor rider movement, manage deliveries, estimate arrival times, and confirm delivery progress.

Location data may be collected while the rider is logged in, marked as available, assigned to an order, or actively performing delivery duties. Depending on app configuration and operating system permissions, location may be collected in the foreground and, where required for delivery tracking, in the background.

Riders can control location permissions from their device settings. However, disabling location access may prevent the app from functioning properly and may affect the rider's ability to receive or complete delivery assignments.

Permissions Required

To provide its features, Restrova Fleet may request the following permissions:

1. Location Access: Required to track rider location, show delivery progress, manage routes, and support real-time fleet visibility.
2. Background Location Access: May be required to continue delivery tracking when the app is running in the background during active delivery operations.
3. Internet Access: Required to communicate with Restrova servers, update order status, synchronize delivery information, and provide real-time tracking.
4. Notification Access: Required to send order alerts, delivery updates, assignment notifications, and account-related messages.
5. Camera Access: May be used if the app includes features such as scanning order codes, uploading proof of delivery, or capturing delivery-related images.
6. Storage or Media Access: May be used if the app allows uploading delivery proof, documents, or rider profile images.

How We Share Information

We do not sell personal information. However, information may be shared with limited parties where necessary to operate Restrova Fleet and provide delivery management services:

1. Restaurants and Business Administrators: Rider location, delivery status, assigned orders, and operational details may be visible to the restaurant or business account responsible for managing deliveries.
2. Customers: Where supported by the ordering system, limited delivery progress or rider tracking information may be shown to customers for their own orders.
3. Service Providers: We may use trusted service providers for hosting, analytics, notifications, maps, cloud infrastructure, authentication, crash reporting, or technical support.
4. Legal or Safety Requirements: We may disclose information if required by law, regulation, court order, legal process, or to protect the rights, safety, and security of users, restaurants, customers, or our services.

Third-Party Services

Restrova Fleet may use third-party services to support app functionality, including services for maps, location tracking, push notifications, hosting, authentication, analytics, and crash reporting. These services may process limited information according to their own privacy policies.

Examples of third-party services may include, but are not limited to:

1. Google Maps or similar mapping services for route and location features.
2. Firebase or similar services for authentication, notifications, analytics, or crash reporting.
3. Cloud hosting providers used to store and process app data securely.

We only integrate third-party services that are necessary for providing, securing, monitoring, or improving the Restrova Fleet platform.

Data Retention

We retain information only for as long as necessary to provide Restrova Fleet services, fulfill delivery operations, maintain business records, resolve disputes, improve security, comply with legal obligations, and support restaurants or business users.

Location and delivery history may be retained for operational, security, reporting, or dispute-resolution purposes. Retention periods may vary depending on business requirements, legal obligations, and restaurant account settings.

Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure communication protocols, access controls, authentication systems, server-side protections, and monitoring tools.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

User Rights and Choices

Depending on applicable laws and your role in the Restrova Fleet system, you may have the right to:

1. Request access to personal information associated with your account.
2. Request correction of inaccurate or outdated account information.
3. Request deletion of your account or certain personal information.
4. Withdraw certain permissions, such as location access, through your device settings.
5. Contact us regarding privacy, data handling, or account-related concerns.

Please note that some requests may be subject to verification, legal obligations, business requirements, or restaurant account administration rules.

Children's Privacy

Restrova Fleet is intended for use by authorized riders, restaurants, business owners, administrators, and delivery staff. The app is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without proper authorization, we will take appropriate steps to delete such information.

International Users

Restrova Fleet may be accessed from different locations depending on where restaurants, riders, and business users operate. Information may be processed and stored on servers located in countries where we or our service providers operate.

By using the app, you understand that your information may be processed outside your country of residence, subject to applicable laws and safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app features, business practices, legal requirements, or technology. Any updates will be posted on this page, and the "Effective Date" at the top will be updated accordingly.

We encourage users to review this Privacy Policy periodically to stay informed about how Restrova Fleet collects, uses, and protects information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Restrova Fleet's data practices, please contact us at:

Email: info@lancers.dev

Company: Lancers

Address: Plot No. 70/5, Faizan Street, Range Road, Rawalpindi, Pakistan